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Terms of use
PURCHASE AND USE TERMS AND CONDITIONS
Purchaser (“You”) agree to use all purchased products safely, according to all directions and warnings provided by Escential Indulgence, LLC., and according to any and all specifications and directions of manufacturer.
Escential Indulgence LLC. sells its merchandise only to individuals who can legally purchase and own such items in the particular jurisdiction where they reside. By ordering and purchasing merchandise from Escential Indulgence LLC., you represent that you are of legal age to purchase this merchandise and that this merchandise can be purchased and owned by you in your state, county, and/or city of residence.
FURTHERMORE, BY PURCHASING AND USING THIS PRODUCT, YOU SHALL AND DO HEREBY AGREE TO INDEMNIFY AND HOLD ESCENTIAL INDULGENCE LLC. FREE AND HARMLESS FROM ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, FROM ANY THIRD-PARTY CLAIMS FOR DAMAGES AGAINST THEIR PROPERTY, AND FROM ANY LIABILITY WHATSOEVER ARISING OUT OF THE APPLICATION OR USE OF ANY PRODUCT. FURTHERMORE, ESCENTIAL INDULGENCE LLC. SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE THAT MAY OCCUR DUE TO MISUSE OF ITS PRODUCTS OR RELATED DIRECTLY OR INDIRECTLY WITH CANDLE BURNING.
PROCESSING TIME: The time I need to prepare an order for shipping varies. In most circumstances I will be able to ship out orders within 2-3 business days.
SHIPPING TIMES: North America: 5-7 business days after 48-72 hour processing time. I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the postal service. Once the package is scanned by the post office I have no control over how long the package will take to arrive. I am not liable or responsible for any delays, re-routes, or failed deliveries of your package. However, I always want to make sure you receive the order that you paid for so please contact me at support@escentialindulgence.com if you ever have any concerns with the status of your order.
International
CUSTOMS AND IMPORT TAXES: Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
RETURNS:
In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.
To return an item, please email customer service at support@escentialindulgence.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following. Escential Indulgence LLC., Attn: Returns RMA#
80 Maryland Ave. #211
Phoenix, AZ 85013
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS:
Refunds After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. Questions If you have any questions concerning our return policy, please contact us at: support@escentialindulgence.com